Order / Quotation

  1. Q1How do I read your catalogs?

    A1

    Please click on "How to use" on the main page of MISUMI website to view more information on using our online eCatalog. You may refer to the front pages of our paper Catalogs on how to use the hard copy version. For further information, please contact our Customer Service Team at 0222-361-1555.

  2. Q2Once I’ve placed the order, can I make any changes?

    A2

    You cannot make changes on the WOS once you have completed your order. If you need further information, please prepare the order number and contact our Customer Service Team at [email protected].

  3. Q3What if I go to "Order Now" to place an order and there is an error?

    A3

    If you encounter an error message during your order, tick "Request MISUMI to check and resolve this record" and click on "Next" to request for help from MISUMI’s Customer Service Team.

    Our Customer Service Team ([email protected]) will look for a solution and contact you as soon as we have an answer.

  4. Q4How do I locate a quote or order that I've already completed?

    A4

    To look up a previous order or quote, you can click on ‘Order History’ or ‘Quote History’ icons. Enter your search criteria and click "Search". On the results page, click on the order number you want to see.

  5. Q5If I've searched the part numbers and added them to the cart, can I place an order?

    A5

    Yes. Click on the “Order” button to proceed with your order. If you need a quotation, you can click on “Quote”.

  6. Q6What should I do if I want to order fewer parts than I quoted?

    A6

    Once you’re ready to proceed with an order from a quote, please ‘check / tick’ the items you would like to order. The ‘unchecked / unticked’ items will not be ordered.

  7. Q7I’ve requested for a quotation and the part number shows up in red. What does this mean?

    A7

    There is an error with the part number. You can "Click here for eCatalog page" to view the page information or correct the part number by looking at the detailed error message. If you don’t know what the error is, kindly contact Customer Service Team ([email protected]) for help.

  8. Q8I would like to request for printed catalogs. Can I do this on the MISUMI website?

    A8

    Yes, you can request for printed catalogs on https://vn.misumi-ec.com/asia/CatalogRequest.html

  9. Q9Can you view the eCatalog page your item is on from the quote screen?

    A9

    Should you begin a quote and leave the ordering system before the quote has been completed, you may risk losing your quotation.

  10. Q10Where do you enter a shipping account number, if available?

    A10

    (Remove this question)We do not have a function for entering a shipping account number.
    Please contact our Customer Service Team ([email protected]) for further assistance.

  11. Q11Does the site suggest parts based on others which are in the order?

    A11

    No. While entering your part numbers, the field may auto-suggest part numbers closest to your part number. The ordering system will not suggest part numbers based on their category.

  12. Q12What if you need more than one quantity quoted at one time?

    A12

    We suggest that you create multiple quotes if you are checking for a quantity price break on a specific part.

  13. Q13What payment methods are accepted?

    A13

    We accept only bank transfer. Kindly note that Letter of Credit shall be borne by the payer.

  14. Q14Can I order an item not listed in your Catalogs?

    A14

    If you want our product in a size/version not listed in our Catalogs, please send us a request with the necessary information (e.g. item, quantity, special requirements, drawings, etc.) so we can check and advise if it is available. You may also contact our Customer Service Team ([email protected]) for assistance.

  15. Q15I have a part number from another manufacturer. Can you cross-reference it?

    A15

    Kindly contact our Sales Representatives or Customer Service Team ([email protected]) for assistance.

  16. Q16How long does it take to get a quote?

    A16

    We usually send you a quote on the same day (or get back to you with information if there is a problem) for standard MISUMI items. For special items, allow at least 24 hours for a quote to be prepared. Note that requests received after our cut off time (Monday to Saturday 5:00pm) will not be processed until the following working day.

  17. Q17How do I request a quote online?

    A17

    Please go to MISUMI website and log in with your Login ID and password. Then click on the "Request a Quote" icon on our Web Ordering System.

  18. Q18How do I place an order? Is there a special form to use?

    A18

    Please go to MISUMI website and log in with your Login ID and password. You can then click on "Place an order" icon to start your ordering process on our Web Ordering System.

  19. Q19I did not get an Sales Order Confirmation for my order. How can I make sure that my order has been processed?

    A19

    You should receive your Sales Order Confirmation on the same day, if your Purchase Order number is received during our business hours. If you do not get your Sales Order Confirmation the same day, please contact Customer Service Team ([email protected]). DO NOT send your order again to avoid duplicate orders.

  20. Q20I configured the part numbers on your site, but the quotation says they are incorrect part numbers.

    A20

    If you are using the numbers used in the CAD file you downloaded, (E.g. SFJ10_120 or MISUMI_lsrc_r40) replace "_" with "-“. The phrase "MISUMI_" should also be deleted (E.g. SFJ10-120 or LSRC-R40). We advise that you save the correct part numbers that you configure in "My Components" to avoid these mistakes, rather than saving the part numbers in your CAD application software.



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